alpyese
Forum Demirbaşı
- Kayıt
- 29 Mayıs 2015
- Mesaj
- 470
- Tepki
- 615
- Yaş
- 41
- Şehir
- İstanbul
- İsim
- Alper
- Bisiklet
- Canyon
| Dear Friend, I am writing to apologise personally to you for the delay of your order and the lack of service that we are able to provide you at this time. The level at which Canyon is currently performing could not be further from the standards we as a company, and as avid riders, strive for. Our goals are to build the best bikes in the world, and to provide our customers exceptional service. We are not delivering on these goals, and it is therefore my duty to give you a full explanation of the issues we are experiencing. In 2013, we embarked on two large-scale projects to meet increasing global demand for Canyon bikes. These included constructing our brand new, state-of-the-art Canyon.Factory and upgrading to an enhanced, fully customised, company-wide IT infrastructure. The combined objectives we set will allow us to provide you with more flexible, faster, and fundamentally better service. Our aim is to set a new benchmark within and beyond the cycling industry. Finally, after more than two years of extensive planning, implementing, and building, our new IT infrastructure is live and we have started production in the Canyon.Factory. Any change on this scale is bound to create difficulties. Nevertheless, the transition has not gone as well as I had hoped. Consequently, your order may unfortunately be one of many affected as we continue to come to terms with the challenge of transferring our production to a cutting-edge facility that is fully integrated with a new IT infrastructure. I am sorry for any misinformation you may have received surrounding your order. We have successfully identified all initial failures we experienced. Right now our teams are working day and night to solve them. As such, I feel confident in our estimate that you will receive an accurate order confirmation from us within the next two weeks. The fact that the very changes that were designed to make your experience with Canyon better, yet are doing the reverse, causes me in particular great personal grief. While the general situation continues to improve every day, it could be another four to six weeks before we are performing back at the level we expect of ourselves. As much as we would like to address your queries as best we can during this time, please understand that unfortunately neither our customer service centres nor I have any additional details we can provide. On behalf of everybody at Canyon, thank you very much for your continued patience and support. And from me, personally, thank you for your understanding. |

